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I started with a free account and was told that I needed a paid account to sync some old transactions. I wouldn’t have minded paying a one time fee for help with that; instead I was put on a $49/mth plan and was unable to revert to the free level. Since this overly priced service had Priority Support, I requested help with an issue I was having with the shipping taxes syncing incorrectly. I got a response that they were working on it. I requested follow up several times and my emails were ignored. Finally, after 6 months of it not working, I went on live chat and confronted a person. She stirred things up and I got an email from tech support blaming Intuit and saying they are working on it. I canceled my account, deleted the plugin, and set up a free sync by Intuit with unlimited transactions. It took me 5 minutes to set up and works perfectly. I feel that I was tricked into a paid account and strung along by the “priority support” to keep me paying. I want my money back.