Credit card form disappear from check out page for guest users

Replies: 1

Hi there,

I’m having a problem with my checkout page for guest users, so, the form for credit card numbers disappear.

I checked in Woocomerce Settings that guest users can make a purchase, also I changed the theme, but still not working.

This is the system report.

—

### WordPress Environment ###

WordPress address (URL): https://tickets.latinhouse.org
Site address (URL): https://tickets.latinhouse.org
WC Version: 6.5.1
REST API Version: ✔ 6.5.1
WC Blocks Version: ✔ 7.4.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: hot_
Total Database Size: 14.59MB
Database Data Size: 11.63MB
Database Index Size: 2.96MB
hot_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
hot_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hot_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hot_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
hot_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
hot_aioseo_cache: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
hot_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hot_aioseo_posts: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
hot_cli_cookie_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
hot_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
hot_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hot_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hot_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
hot_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hot_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
hot_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hot_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hot_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
hot_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_options: Data: 4.08MB + Index: 0.09MB + Engine InnoDB
hot_postmeta: Data: 1.08MB + Index: 0.19MB + Engine InnoDB
hot_posts: Data: 1.41MB + Index: 0.06MB + Engine InnoDB
hot_sgs_log_events: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
hot_sgs_log_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hot_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
hot_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
hot_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
hot_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
hot_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
hot_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hot_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wpgmza_nominatim_geocode_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
hot_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 22
cookielawinfo: 6
custom_css: 1
customize_changeset: 5
et_body_layout: 8
et_pb_layout: 1
et_template: 20
et_theme_builder: 5
mailpoet_page: 1
nav_menu_item: 7
page: 16
post: 1
product: 3
revision: 41
shop_order: 10
tc_api_keys: 2
tc_events: 1
tc_templates: 1
tc_tickets_instances: 12
wc_conditional_fee: 1
wp_global_styles: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (16) ###

Tickera (Premium): by Tickera.com – 3.4.9.3
Tickera Bridge for WooCommerce: by Tickera – 1.3.3
Checkinera Pro: by Tickera – 1.3.4
GDPR Cookie Consent: by WebToffee – 2.1.2
Tickera – Custom Forms: by Tickera.com – 1.2.5.5
Tickera – Custom Ticket Template Fonts: by Tickera.com – 1.0.8
Tickera – Serial Ticket Codes: by Tickera.com – 1.1.1
SiteGround Optimizer: by SiteGround – 7.1.1
SiteGround Security: by SiteGround – 1.2.8
WooCommerce Extra Fees Plugin: by theDotstore – 3.8.3
WooCommerce Shipping & Tax: by WooCommerce – 1.26.0
WooCommerce Square: by WooCommerce – 3.0.3
WooCommerce: by Automattic – 6.5.1
SiteGround Central: by SiteGround – 2.0.4
WP Google Maps: by WP Google Maps – 8.1.22
WP Mail SMTP: by WPForms – 3.4.0

### Inactive Plugins (8) ###

All in One SEO: by All in One SEO Team – 4.2.1.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.3
Google Listings and Ads: by WooCommerce – 1.13.3
Jetpack: by Automattic – 10.9.1
Mastercard Payment Gateway Services – Simplify: by Mastercard Payment Gateway Services – Simplify – 2.3.2
WooCommerce Payments: by Automattic – 4.2.0
WordPress Importer: by wordpressdotorg – 0.7
WPForms Lite: by WPForms – 1.7.4.2

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔

### WC Pages ###

Shop base: #29 – /
Cart: #749 – /basket/
Checkout: #750 – /checkout/
My account: #27 – /my-account/
Terms and conditions: #42 – /privacy-policy/

### Theme ###

Name: Divi
Version: 4.17.4
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled:
Debug Mode: Off

### Action Scheduler ###

Complete: 134
Oldest: 2022-06-04 19:08:48 +1000
Newest: 2022-06-05 21:22:19 +1000

Pending: 4
Oldest: 2022-06-05 21:25:51 +1000
Newest: 2022-06-12 16:00:14 +1000

Failed: 45
Oldest: –
Newest: –

### Status report information ###

Generated at: 2022-06-05 21:22:20 +10:00
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Thank you