Replies: 1
Hi there, today a customer attempted to purchase a product from my WooCommerce store. The order’s status was set to “Failed”, however the customer claims to have been charged.
In the backend order notes, it shows “A payment of $39.99 failed. We couldn’t verify the postal code in the billing address. If the issue persists, suggest the customer to reach out to the card issuing bank.”
Payment was made via Apple Pay (WooCommerce Payments)
Here is a log from today:
### WordPress Environment ###
WordPress address (URL): https://successfularchistudent.com
Site address (URL): https://successfularchistudent.com
WC Version: 6.5.1
REST API Version: ✔ 6.5.1
WC Blocks Version: ✔ 7.4.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: ❌ 5.9.3 - There is a newer version of WordPress available (6.0)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_AU
External object cache: –
### Server Environment ###
Server Info: LiteSpeed
PHP Version: 7.4.26
PHP Post Max Size: 512 MB
PHP Time Limit: 240
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.13-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 6.5.1
WC Database Prefix: wp_
Total Database Size: 306.12MB
Database Data Size: 290.13MB
Database Index Size: 15.99MB
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### Post Type Counts ###
attachment: 1792
bp-email: 30
bsf-sidebar: 3
course: 1
courses: 9
custom_css: 1
e-landing-page: 1
elementor_library: 15
hurrytimer_countdown: 3
inspire_invoice: 6
lesson: 250
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oembed_cache: 125
page: 45
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sa_slider: 4
section: 8
shop_coupon: 6
shop_order: 1562
shop_order_refund: 13
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topics: 53
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vtprd-rule: 1
wp_global_styles: 1
wpautoterms_page: 3
wpforms: 1
xlwcty_thankyou: 8
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### Security ###
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Hide errors from visitors: ✔
### Active Plugins (31) ###
CAPTCHA 4WP: by WP White Security – 7.0.6.1
Affiliates Manager Google reCAPTCHA Integration: by wp.insider
affmngr – 1.0.6
WP Affiliate Manager: by wp.insider
wpaffiliatemgr – 2.9.6
Antispam Bee: by pluginkollektiv – 2.11.0
Autoptimize: by Frank Goossens (futtta) – 3.0.3
Code Snippets: by Code Snippets Pro – 2.14.3
Currency per Product for WooCommerce: by Tyche Softwares – 1.4.8
Display Posts: by Bill Erickson – 3.0.2
Duplicate Page: by mndpsingh287 – 4.4.8
Discount Rules and Dynamic Pricing for WooCommerce: by Asana Plugins – 5.5.0
Elementor: by Elementor.com – 3.6.2
Flexible Invoices for WooCommerce and WordPress: by WP Desk – 5.6.4
Insert Headers and Footers: by WPBeginner – 1.6.0
SiteAlert (Formerly WP Health): by SiteAlert – 1.9.7
P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.4
Plugin Organizer: by Jeff Sterup – 10.1.6
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Tutor LMS: by Themeum – 2.0.2
Woocommerce Upsell Popup: by Upsell Popup – 1.7.7
W3 Total Cache: by BoldGrid – 2.2.1
Digital Goods for WooCommerce Checkout: by theDotstore – 3.6.4
NextMove Lite - Thank You Page for WooCommerce: by XLPlugins – 2.15.1
Direct Checkout for WooCommerce: by QuadLayers – 2.6.0
Klaviyo for WooCommerce V2: by Klaviyo
Inc. – 2.0.6
WooCommerce Payments: by Automattic – 4.2.0
WooCommerce PayPal Payments: by WooCommerce – 1.7.1 (update to version 1.8.0 is available)
WooCommerce: by Automattic – 6.5.1
Yoast SEO: by Team Yoast – 18.5.1
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
WP Extra File Types: by Davide Airaghi – 0.5.2
Smush: by WPMU DEV – 3.9.5
### Inactive Plugins (0) ###
### Dropin Plugins (1) ###
advanced-cache.php: advanced-cache.php
### Must Use Plugins (3) ###
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Plugin Organizer MU: by Jeff Sterup – 10.1.6
SSO: by Garth Mortensen
Mike Hansen – 0.3
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
### WC Pages ###
Shop base: #528 - /shop/
Cart: #529 - /cart/
Checkout: #530 - /checkout/
My account: #531 - /my-account/
Terms and conditions: #6912 - /terms-and-conditions/
### Theme ###
Name: Astra
Version: 3.7.9 (update to version 3.8.1 is available)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
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### WooCommerce PayPal Payments ###
Onboarded: ✔
Shop country code: AU
WooCommerce currency supported: ✔
PayPal card processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: –
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ✔
### WooCommerce Payments ###
Version: 4.2.0
Connected to WPCOM: Yes
Blog ID: 163699237
Account ID: acct_1KlhTx2EtmgB00ie
### Action Scheduler ###
Complete: 1,099
Oldest: 2022-04-30 09:38:15 +0930
Newest: 2022-05-31 09:09:49 +0930
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Generated at: 2022-05-31 09:19:22 +09:30