Replies: 0
Hello
I have received a suspicious email supposedly from Woocommerce regarding a website that I set up 7 years ago with Woocommerce but, as far as I remember, I did not sign up for any Woocommerce account.
So it seems impossible for me to receive an email from Woocommerce warning me of the suspension of my site and, on the other hand, it is impossible for me to enter my Woocommerce dashboard to check it since, as I have mentioned, I do not have any Woocommerce account associated with that website.
Can you tell me if the email and this sender email address is false?
Attached the mentioned email below this lines.
Thanks in advance.
Regards.
________
De: Andrew from WooCommerce <woocommerce@d0notreply.com>
Enviado el: jueves, 28 de abril de 2022 3:37
Para: xxxx@xxxxxxxxxxxx.com
Asunto: Payments disabled on your Woocommerce store.
Andrew (WooCommerce)
4/27/2022 8:36:51 p.m.
Hi there,
Thank you for using WooCommerce.
We reserve the right to limit purchases on your E-commerce sites, so payments will not be allowed for this account as we have detected few products on your website that violates our terms of use. This is a warning message to take down these affected products to restore payment processing services. Your site is online till 05/02/2022 if no action is taken, you will receive store information via email and your your account terminated.
We have sent a notification to your dashboard concerning these products. Visit the link on your dashboard or visit https://woocommerce.com/my-portal/products/ to get started with this process.
Your payment services will be restored immediately this issue has been resolved.
Thank you,
Andrews
WooCommerce Trust & Safety