Replies: 0
Hello. And thanks for the help.
Our CHECKOUT page is getting hung up. It processes to Woocommerce orders and processes to square BUT because it is getting “HUNG UP” customers think they haven’t purchased and hit PLACE ORDER a second time which doubles the order. It began happening after I added a new plugin that has SINCE been deactivated.
Theplugins activated I do need at this point. They were all the same prior and worked with Square.
Here is the staus report:
### WordPress Environment ###
WordPress address (URL): http://www.alexkava.com
Site address (URL): http://www.alexkava.com
WC Version: 6.4.1
REST API Version: ✔ 6.4.1
WC Blocks Version: ✔ 7.2.2
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.3.2
Log Directory Writable: ✔
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips
SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 6.4.1
WC Database Prefix: wp_
Total Database Size: 1222.94MB
Database Data Size: 1172.46MB
Database Index Size: 50.48MB
wp_woocommerce_sessions: Data: 21.90MB + Index: 0.71MB + Engine MyISAM
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wp_followup_customer_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_followup_email_excludes: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_followup_email_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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wp_followup_email_tracking: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_followup_followup_history: Data: 165.32MB + Index: 11.44MB + Engine MyISAM
wp_followup_order_categories: Data: 0.13MB + Index: 0.23MB + Engine MyISAM
wp_followup_order_items: Data: 0.08MB + Index: 0.13MB + Engine MyISAM
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wp_followup_subscribers_to_lists: Data: 0.12MB + Index: 0.21MB + Engine MyISAM
wp_followup_subscriber_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_layerslider: Data: 0.75MB + Index: 0.00MB + Engine MyISAM
wp_layerslider_drafts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_layerslider_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_lhr_log: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_newsletter: Data: 0.69MB + Index: 0.43MB + Engine MyISAM
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wp_newsletter_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_ngg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ngg_pictures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 6.22MB + Index: 0.16MB + Engine MyISAM
wp_pbs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_posts: Data: 10.21MB + Index: 0.46MB + Engine MyISAM
wp_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_QuoteRotator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_shopmagic_automation_outcome: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_shopmagic_automation_outcome_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_shopmagic_optin_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_sitemeta: Data: 0.08MB + Index: 0.02MB + Engine MyISAM
wp_snippets: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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wp_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_relationships: Data: 0.02MB + Index: 0.05MB + Engine MyISAM
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wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_wc_order_stats: Data: 0.18MB + Index: 0.13MB + Engine MyISAM
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### Post Type Counts ###
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attachment: 733
avada_faq: 16
avada_portfolio: 26
aw_workflow: 2
bwg_album: 2
bwg_gallery: 1
bwg_share: 1
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wpforms: 7
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
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LayerSlider: by Kreatura Media – 7.0.7
Code Snippets: by Code Snippets Pro – 2.14.3
Custom Order Status for WooCommerce: by Tyche Softwares – 2.0.3
Avada Builder: by ThemeFusion – 3.7.1
Avada Core: by ThemeFusion – 5.7.1
Avada Custom Branding: by ThemeFusion – 1.2
Multiple Packages for WooCommerce: by Erica Dion – 1.1
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SiteGround Optimizer: by SiteGround – 7.0.9
W3 Total Cache: by BoldGrid – 2.2.1
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.5
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.20
WooCommerce Custom Product Addons (Free): by Acowebs – 2.6.1
Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 3.1.1
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WooCommerce Cost of Goods: by SkyVerge – 2.11.1
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WooCommerce Gift Cards: by SomewhereWarm – 1.9.3 (update to version 1.10.2 is available)
WooCommerce Order Status Manager: by SkyVerge – 1.13.3
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WooCommerce Product Add-ons: by WooCommerce – 4.3.0 (update to version 4.9.0 is available)
WooCommerce Shipping & Tax: by WooCommerce – 1.25.25 (update to version 1.25.26 is available)
WooCommerce Shipment Tracking: by WooCommerce – 1.6.30 (update to version 1.7.0 is available)
WooCommerce Stamps.com API integration: by WooCommerce – 1.3.22 (update to version 1.3.25 is available)
WooCommerce Square: by WooCommerce – 2.9.1
WooCommerce: by Automattic – 6.4.1
WP-DBManager: by Lester 'GaMerZ' Chan – 2.80.5
WP Mail Logging: by Wysija – 1.10.4
WP Mail SMTP: by WPForms – 3.3.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.3
WPForms: by WPForms – 1.7.3
### Inactive Plugins (8) ###
AutomateWoo: by WooCommerce – 5.5.13
Follow-Up Emails: by WooCommerce – 4.9.20
Log HTTP Requests: by FacetWP
LLC – 1.3.1
Newsletter: by Stefano Lissa & The Newsletter Team – 7.4.2
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### Dropin Plugins (2) ###
advanced-cache.php: advanced-cache.php
db.php: db.php
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wcpb (wcpb)
woosb (woosb)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
### WC Pages ###
Shop base: #4549 - /shop/
Cart: #5844 - /cart/
Checkout: #5845 - /checkout/
My account: #4552 - /my-account/
Terms and conditions: #4844 - /terms-of-service/
### Theme ###
Name: Avada Child
Version: (update to version 0 is available)
Author URL:
Child Theme: ✔
Parent Theme Name: Avada
Parent Theme Version: 7.7.1
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ✔
### Templates ###
Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada-Child-Theme/woocommerce/emails/customer-completed-order.php
Avada-Child-Theme/woocommerce/emails/customer-on-hold-order.php
Avada-Child-Theme/woocommerce/emails/customer-processing-order.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php
### Gift Cards ###
Database Version: 1.9.3
Loopback Test: ✔
Task Queueing Test: ✔
### Square ###
Environment: Production
Tokenization Enabled: ✔
Debug Mode: Off
### Action Scheduler ###
Canceled: 1
Oldest: 2022-04-15 17:40:40 +0000
Newest: 2022-04-15 17:40:40 +0000
Complete: 11,860
Oldest: 2022-03-25 20:14:59 +0000
Newest: 2022-04-22 17:44:02 +0000
Failed: 5,820
Oldest: 2020-08-24 01:18:56 +0000
Newest: 2022-04-22 17:28:17 +0000
Pending: 8
Oldest: 2022-04-23 00:00:00 +0000
Newest: 2022-04-29 17:29:48 +0000
### Status report information ###
Generated at: 2022-04-22 11:57:41 -06:00