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Cannot Complete or Cancel order from vendor dashboard

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Replies: 0

Hello all,
/Moved from another thread.

I have a problem where only available “Action” in the Dashboard in the Orders tab is to “View” the order. Vendor has no way of changing the status of the order.
How can I enable the buttons to change the status of the order from the vendor’s perspective?

See screenshot:
https://imgur.com/a/urqQXOp
https://snipboard.io/mFaneO.jpg


### WordPress Environment ###

WordPress address (URL): http://octocook.pl
Site address (URL): http://octocook.pl
WC Version: 6.3.1
REST API Version: ✔ 6.3.1
WC Blocks Version: ✔ 6.9.0
Action Scheduler Version: ✔ 3.4.0
WC Admin Version: ✔ 3.2.1
Log Directory Writable: ✔
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 8 GB
WP Debug Mode: –
WP Cron: ✔
Language: pl_PL
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.27
PHP Post Max Size: 8 GB
PHP Time Limit: 3000
PHP Max Input Vars: 20000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.11-MariaDB
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_
Całkowity rozmiar bazy danych: 11.78MB
Rozmiar bazy danych: 9.00MB
Rozmiar indeksu bazy danych: 2.78MB
wp_woocommerce_sessions: Dane: 0.06MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_api_keys: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_attribute_taxonomies: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_downloadable_product_permissions: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_woocommerce_order_items: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_order_itemmeta: Dane: 0.05MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_tax_rates: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_woocommerce_tax_rate_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_shipping_zones: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_woocommerce_shipping_zone_locations: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_shipping_zone_methods: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_woocommerce_payment_tokens: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_woocommerce_payment_tokenmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_woocommerce_log: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_actionscheduler_actions: Dane: 0.08MB + Indeks: 0.11MB + Silnik InnoDB
wp_actionscheduler_claims: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_actionscheduler_groups: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_actionscheduler_logs: Dane: 0.06MB + Indeks: 0.03MB + Silnik InnoDB
wp_commentmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_comments: Dane: 0.06MB + Indeks: 0.09MB + Silnik InnoDB
wp_dokan_announcement: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_dokan_orders: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_dokan_refund: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_dokan_vendor_balance: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_dokan_withdraw: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_e_events: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_links: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_litespeed_url: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_litespeed_url_file: Dane: 0.02MB + Indeks: 0.08MB + Silnik InnoDB
wp_mailpoet_custom_fields: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_dynamic_segment_filters: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_feature_flags: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_forms: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_mailpoet_log: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_mailpoet_mapping_to_external_entities: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_newsletters: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_mailpoet_newsletter_links: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_mailpoet_newsletter_option: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_newsletter_option_fields: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_newsletter_posts: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_newsletter_segment: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_newsletter_templates: Dane: 2.52MB + Indeks: 0.00MB + Silnik InnoDB
wp_mailpoet_scheduled_tasks: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_mailpoet_scheduled_task_subscribers: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_segments: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_mailpoet_sending_queues: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_mailpoet_settings: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_statistics_bounces: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_mailpoet_statistics_clicks: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_mailpoet_statistics_forms: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_statistics_newsletters: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_mailpoet_statistics_opens: Dane: 0.02MB + Indeks: 0.08MB + Silnik InnoDB
wp_mailpoet_statistics_unsubscribes: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_mailpoet_stats_notifications: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_mailpoet_subscribers: Dane: 0.02MB + Indeks: 0.13MB + Silnik InnoDB
wp_mailpoet_subscriber_custom_field: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_subscriber_ips: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_subscriber_segment: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_mailpoet_user_agents: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_mailpoet_user_flags: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_options: Dane: 4.05MB + Indeks: 0.13MB + Silnik InnoDB
wp_postmeta: Dane: 0.34MB + Indeks: 0.19MB + Silnik InnoDB
wp_posts: Dane: 0.17MB + Indeks: 0.06MB + Silnik InnoDB
wp_termmeta: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_terms: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_term_relationships: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_term_taxonomy: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_usermeta: Dane: 0.06MB + Indeks: 0.03MB + Silnik InnoDB
wp_users: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_admin_notes: Dane: 0.05MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_admin_note_actions: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_category_lookup: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_customer_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_download_log: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_coupon_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_order_product_lookup: Dane: 0.02MB + Indeks: 0.06MB + Silnik InnoDB
wp_wc_order_stats: Dane: 0.02MB + Indeks: 0.05MB + Silnik InnoDB
wp_wc_order_tax_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_product_attributes_lookup: Dane: 0.02MB + Indeks: 0.03MB + Silnik InnoDB
wp_wc_product_meta_lookup: Dane: 0.02MB + Indeks: 0.09MB + Silnik InnoDB
wp_wc_rate_limits: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_reserved_stock: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB
wp_wc_tax_rate_classes: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wc_webhooks: Dane: 0.02MB + Indeks: 0.02MB + Silnik InnoDB
wp_wemail_forms: Dane: 0.02MB + Indeks: 0.00MB + Silnik InnoDB

### Post Type Counts ###

attachment: 34
custom_css: 3
customize_changeset: 5
elementor_library: 3
mailpoet_page: 1
nav_menu_item: 23
page: 21
post: 2
product: 23
product_variation: 7
revision: 17
seedprod: 1
shop_coupon: 1
shop_order: 17
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (18) ###

aThemes Starter Sites: przez aThemes – 1.0.18
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: przez SeedProd – 6.10.0
Dokan: przez weDevs – 3.4.1
Elementor: przez Elementor.com – 3.6.2
Jetpack: przez Automattic – 10.8
Klarna Order Management for WooCommerce: przez klarna
krokedil – 1.6.9

Klarna Payments for WooCommerce: przez krokedil
klarna
automattic – 2.8.1

LiteSpeed Cache: przez LiteSpeed Technologies – 4.6
MailPoet 3 (New): przez MailPoet – 3.86.0
Sydney Toolbox: przez aThemes – 1.22
Texty: przez weDevs – 1.1
weMail - Email Marketing Simplified With WordPress: przez weDevs – 1.9.0
WooCommerce Conversion Tracking: przez weDevs – 2.0.9
WooCommerce Stripe Gateway: przez WooCommerce – 6.3.0
Płatności WooCommerce: przez Automatyczne – 3.9.3
WooCommerce PayPal Payments: przez WooCommerce – 1.7.1
WooCommerce Shipping & Tax: przez WooCommerce – 1.25.25
WooCommerce: przez Automattic – 6.3.1

### Inactive Plugins (1) ###

WP Cafe: przez Themewinter – 2.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: PLN (zł)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Strona sklepu: #42 - /sklep/
Koszyk: #43 - /koszyk/
Zamówienie: #44 - /zamowienie/
Moje konto: #45 - /moje-konto/
Regulamin: ❌ Strona nie ustawiona

### Theme ###

Name: Sydney
Version: 2.02
Author URL: https://athemes.com
Child Theme: ❌ – Jeśli modyfikujesz WooCommerce lub motyw nadrzędny
którego nie jesteś autorem
polecamy używanie motywu potomnego. Zobacz: Jak tworzyć motywy potomne

WooCommerce Support: ✔

### Templates ###

Overrides: sydney/woocommerce/single-product/add-to-cart/simple.php

### Klarna Payments Request Log ###

2022-04-07 18:55:51: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:55:51: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:55:49: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:55:49: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:55:48: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:55:48: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:36: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:36: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:34: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:34: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:34: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

2022-04-07 18:52:33: KP Create Session
Response code: 401
Response message: {"headers":[],"body":"<html><head><title>401 Authorization Required<\/title><\/head><body>  <center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}
Correlation ID:

### Klarna Countries ###

Production Countries: No countries selected
Test Countries: PL

### WooCommerce PayPal Payments ###

Onboarded: ✔
Shop country code: PL
WooCommerce currency supported: ✔
PayPal card processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
Vault enabled: ✔
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### WooCommerce Payments ###

Version: 3.9.3
Connected to WPCOM: Tak
Blog ID: 204587933
Account ID: acct_1KiPxJ2HDMI8oQPx

### Action Scheduler ###

Zakończ: 156
Oldest: 2022-03-28 00:31:19 +0200
Newest: 2022-04-08 00:00:04 +0200

Oczekujące: 1
Oldest: 2022-04-08 02:00:04 +0200
Newest: 2022-04-08 02:00:04 +0200

### Status report information ###

Generated at: 2022-04-08 00:21:41 +02:00

Thanks!


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