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Here’s the order note from one of my orders. I use the recent PayPal Payments 1.7.0
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Order status changed from Failed to Completed.
March 27, 2022 at 10:12 pm Delete note
PayPal transaction ID: *****44JM086963N
March 27, 2022 at 10:12 pm Delete note
Could not process order. No PayPal order found in the current WooCommerce session. Order status changed from Pending payment to Failed.
March 27, 2022 at 7:36 am Delete note
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If you look into the notes, the order failed at 7:36 AM.
I’m pretty sure that the user saw the failure message, gave up and left.
But somehow, the order came back from its grave and completed at 10:12 PM. Almost 15 hours late!
For the customer, this is not the optimal experience. If the order has failed once, it should stay as a failure. If the funding source takes a long time, it should stay “pending”
This happens once out of 10-15 orders for me. I suspect this could be caused by a specific funding source. I’ve been asking the customers so far, but none of them answered so far.
Any ideas to prevent this symptom?