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Since switching from the old plugin to the new one I’ve had orders failing left and right. Some of them change from failing to processing but some don’t and the payment fails to go through. This is costing us sales and our reputation.
The only information I ever received from a failed order is “Could not process order. Order status changed from Pending payment to Failed.”
Sometimes between 30 mins to a few hours an order will change again from “failed” to “processing” and payment will go through but this isn’t the case every time.