Replies: 0
Hi!
I recently developed my e-commerce website using Woocommerce and added in shipping and taxes. Everything was functioning well until last evening when I cleared the transients and the website stopped displaying taxes and shipping options for guest users (I do not know if the two are related). I now have to force all my users to sign up and fill out their addresses under their accounts, after which, I do not have any problem at all- the taxes and shipping show up exactly as they are supposed to. Earlier, this information was available on the basket and checkout pages for all users (guest or registered).
My default customer location is set to Geolocate (with page caching support)
To replicate the issue:
Visit my website
Add product to basket
View Basket (Basket does not show taxes. It should.)
Proceed to the checkout page (No shipping options show up. No taxes show up. The order summary does not update even after entering a valid Indian address).
I have tried almost every solution offered online but nothing seems to work. As of now, Guest Checkout is disabled on my website for now to redirect customer to make an account. Any help on this issue is appreciated. Thank you!
Below is my system status report:
WordPress Environment
Home URL: http://www.mrittika.co.in
Site URL: http://www.mrittika.co.in
WC Version: 3.1.2
Log Directory Writable: ✔
WP Version: 4.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
Server Environment
Server Info: Apache
PHP Version: 7.0.22
PHP Post Max Size: 512 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
cURL Version: 7.54.0
OpenSSL/1.0.2k
SUHOSIN Installed: –
MySQL Version: 5.6.32
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
Database
WC Database Version: 3.1.2
WC Database Prefix: wptq_
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔
Security
Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔
Active Plugins (19)
WooCommerce PayUMoney and Citrus combined: by Citruspay – 2.0
AfterShip – WooCommerce Tracking: by AfterShip – 1.7.1
Akismet Anti-Spam: by Automattic – 3.3.4
CodeGuard Website Backups: by The CodeGuard Team – 0.66
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.14
WooCommerce Customizer(with Genesis support): by DevelopersQ – 5.1
Homepage Control: by WooThemes – 2.0.2
Jetpack by WordPress.com: by Automattic – 5.3
Meta Slider: by Team Updraft – 3.5.1
Page Links To: by Mark Jaquith – 2.9.9
SOFT79 Cart Links for WooCommerce: by Jos Koenis – 1.1.3
Styleguide – Custom Fonts and Colors: by BinaryMoon – 1.6.1
Super Socializer: by Team Heateor – 7.9.4
WC Paytm Gateway: by Varun Sridharan – 1.1
Woo Checkout Field Editor Pro: by ThemeHiGH – 1.2.1
Advanced Order Export For WooCommerce: by AlgolPlus – 1.4.5
WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.4.3
WooCommerce: by Automattic – 3.1.2
WordPress Importer: by wordpressdotorg – 0.6.3
Settings
API Enabled: ✔
Force SSL: –
Currency: INR (₹)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
WC Pages
Shop base: #1303 – /shop/
Basket: #1304 – /basket/
Checkout: #1305 – /checkout/
My account: #1306 – /my-account/
Theme
Name: Deli
Version: 2.0.9
Author URL: https://woocommerce.com
Child Theme: ✔
Parent Theme Name: Storefront
Parent Theme Version: 2.2.5
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ✔
Templates
Overrides: –