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I’ll include a link as an example.
If you’re using a desktop computer, browser, etc., the video in the link below will play just fine.
If we share that link to facebook and someone clicks on that link with an android phone, the video won’t play. If you have an iPhone, it will play. We don’t know why, nor do we know how to fix it.
Various attempts at searching the problem failed due to all kinds of unrelated issues with similar keywords.
Any help would be appreciated — even any insight as to why if the solution isn’t known.