Office 365 – the request did not meet the criteria to be authenticated successfu

Replies: 0

Hi there,

The plugin has been working great for 5+ years until recently I get the following in a test send.

This is connecting to an Office 365 account that I do not have access to.

Apart from check that the password hasn’t changed is there anything else I can advise my client?

It’s connecting via TLS on port 587

Many thanks.

SERVER INFO

OS: Linux 95173.cloudwaysapps.com 4.9.0-12-amd64 #1 SMP Debian 4.9.210-1+deb9u1 (2020-06-07) x86_64
PHP version: 7.4.25
WordPress version: 5.8.1
WordPress multisite: No
openssl: Available
allow_url_fopen: Enabled
stream_socket_client: Available
fsockopen: Available

SEND LOG

2021-11-24 11:59:15 Connection: opening to smtp.office365.com:587, timeout=300, options=array()
2021-11-24 11:59:15 Connection: opened
2021-11-24 11:59:15 SMTP INBOUND: “220 LO2P123CA0009.outlook.office365.com Microsoft ESMTP MAIL Service ready at Wed, 24 Nov 2021 11:59:14 +0000”
2021-11-24 11:59:15 SERVER -> CLIENT: 220 LO2P123CA0009.outlook.office365.com Microsoft ESMTP MAIL Service ready at Wed, 24 Nov 2021 11:59:14 +0000
2021-11-24 11:59:15 CLIENT -> SERVER: EHLO performbetter.co.uk
2021-11-24 11:59:15 SMTP INBOUND: “250-LO2P123CA0009.outlook.office365.com Hello [46.101.63.47]”
2021-11-24 11:59:15 SMTP INBOUND: “250-SIZE 157286400”
2021-11-24 11:59:15 SMTP INBOUND: “250-PIPELINING”
2021-11-24 11:59:15 SMTP INBOUND: “250-DSN”
2021-11-24 11:59:15 SMTP INBOUND: “250-ENHANCEDSTATUSCODES”
2021-11-24 11:59:15 SMTP INBOUND: “250-STARTTLS”
2021-11-24 11:59:15 SMTP INBOUND: “250-8BITMIME”
2021-11-24 11:59:15 SMTP INBOUND: “250-BINARYMIME”
2021-11-24 11:59:15 SMTP INBOUND: “250-CHUNKING”
2021-11-24 11:59:15 SMTP INBOUND: “250 SMTPUTF8”
2021-11-24 11:59:15 SERVER -> CLIENT: 250-LO2P123CA0009.outlook.office365.com Hello [46.101.63.47]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-STARTTLS250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8
2021-11-24 11:59:15 CLIENT -> SERVER: STARTTLS
2021-11-24 11:59:15 SMTP INBOUND: “220 2.0.0 SMTP server ready”
2021-11-24 11:59:15 SERVER -> CLIENT: 220 2.0.0 SMTP server ready
2021-11-24 11:59:15 CLIENT -> SERVER: EHLO performbetter.co.uk
2021-11-24 11:59:15 SMTP INBOUND: “250-LO2P123CA0009.outlook.office365.com Hello [46.101.63.47]”
2021-11-24 11:59:15 SMTP INBOUND: “250-SIZE 157286400”
2021-11-24 11:59:15 SMTP INBOUND: “250-PIPELINING”
2021-11-24 11:59:15 SMTP INBOUND: “250-DSN”
2021-11-24 11:59:15 SMTP INBOUND: “250-ENHANCEDSTATUSCODES”
2021-11-24 11:59:15 SMTP INBOUND: “250-AUTH LOGIN XOAUTH2”
2021-11-24 11:59:15 SMTP INBOUND: “250-8BITMIME”
2021-11-24 11:59:15 SMTP INBOUND: “250-BINARYMIME”
2021-11-24 11:59:15 SMTP INBOUND: “250-CHUNKING”
2021-11-24 11:59:15 SMTP INBOUND: “250 SMTPUTF8”
2021-11-24 11:59:15 SERVER -> CLIENT: 250-LO2P123CA0009.outlook.office365.com Hello [46.101.63.47]250-SIZE 157286400250-PIPELINING250-DSN250-ENHANCEDSTATUSCODES250-AUTH LOGIN XOAUTH2250-8BITMIME250-BINARYMIME250-CHUNKING250 SMTPUTF8
2021-11-24 11:59:15 Auth method requested: UNSPECIFIED
2021-11-24 11:59:15 Auth methods available on the server: LOGIN,XOAUTH2
2021-11-24 11:59:15 Requested auth method not available:
2021-11-24 11:59:15 Auth method selected: LOGIN
2021-11-24 11:59:15 CLIENT -> SERVER: AUTH LOGIN
2021-11-24 11:59:15 SMTP INBOUND: “334 VXNlcm5hbWU6”
2021-11-24 11:59:15 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2021-11-24 11:59:15 CLIENT -> SERVER: bm9yZXBseUBwZXJmb3JtYmV0dGVyLmNvLnVr
2021-11-24 11:59:15 SMTP INBOUND: “334 UGFzc3dvcmQ6”
2021-11-24 11:59:15 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2021-11-24 11:59:15 CLIENT -> SERVER: Q292aWRAMTk=
2021-11-24 11:59:20 SMTP INBOUND: “535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator. [LO2P123CA0009.GBRP123.PROD.OUTLOOK.COM]”
2021-11-24 11:59:20 SERVER -> CLIENT: 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator. [LO2P123CA0009.GBRP123.PROD.OUTLOOK.COM]
2021-11-24 11:59:20 SMTP ERROR: Password command failed: 535 5.7.139 Authentication unsuccessful, the request did not meet the criteria to be authenticated successfully. Contact your administrator. [LO2P123CA0009.GBRP123.PROD.OUTLOOK.COM]
SMTP Error: Could not authenticate.
2021-11-24 11:59:20 CLIENT -> SERVER: QUIT
2021-11-24 11:59:20 SMTP INBOUND: “221 2.0.0 Service closing transmission channel”
2021-11-24 11:59:20 SERVER -> CLIENT: 221 2.0.0 Service closing transmission channel
2021-11-24 11:59:20 Connection: closed
SMTP Error: Could not authenticate.

• This topic was modified 10 minutes ago by wurwaldesign. Reason: more info