Replies: 0
Dear sir/madame,
Visitors seem to be missing in the reporting.
For example I had a customer buying a product, but I can’t see that same customer in my reporting.
Also when I visit my own webshop in different browsers (Firefox or Tor browser for example), I do not see my own visit in the reporting. I think also other visits are missing. The reporting does not seem to be complete. Could you please help me check this and find a solution?
Thanks in advance.
System report seems to be good, only this text is orange:
Not compatible plugins 1 post-smtp
Matomo may work fine when using these plugins but there may be some issues. For more information see
https://matomo.org/faq/wordpress/which-plugins-is-matomo-for-wordpress-known-to-be-not-compatible-with/
The PDF report files from the email reports will be missing when the PostSMTP mode is selected but it works when the PHPMailer mode is selected.