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Please help me to solve a problem: when I “purchase” a downloadable file in my shop as a customer I get an e-mail with a link button. I download a file via this button, but I can’t open it, because it is in “view” format. It is actually a video file (placed on my google disk). The file on the disk is ok, but the downloaded file is in “view” format, which can’t be opened.
Can You help?