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Free is great but paid doesn’t answer tickets

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As a free plug-in, this is great. As a paid plug-in, not sure.

I decided that I wanted the advanced functionality and bought a lifetime license. Right off the bat, I had a question and submitted a support ticket. It has been two weeks and they have not even marked the ticket as read. I tried finding another way to contact the support person/team, but the only way is a ticket (and the ticket is not answered).

As a free plug-in, this is fine, as a premium plug-in, just be sure you won’t have any questions. I don’t even see a way to refund this plug-in within the refundable window without being able to talk to someone. Perhaps my problem/question is really easy to answer, but I dpn’t know because of no response.

Pro tip to all, don’t buy any plug-in without ample contact methods available.


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