Error Processing Payment-Reason: No Such Customer

Replies: 1

Hello,

I use WooCommerce and your Stripe plugin. I’ve noticed on occasion that a customer will try to check out and the payment will fail. The message on WooCommerce says: Error processing payment. Reason: No such customer: ‘cus_J#####’ Order status changed from Pending payment to Failed.

I haven’t changed any settings since your last update recently. In the past, I’d make sure the connection with the Stripe plugin was still there (reconnect and save), but it still happens.

Is there something I can do to prevent this from happening?

Thanks in advance for your time.