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Hey There,
In the last month there have been two identical payment problems with my Woocommerce website where the customer pays and the money is deducted from from their account, but the account never ends up in my account. I talked to Stripe, my payment provider, and they told me explicitly to get in touch with you. This is what they said exactly:
As a quick recap, upon carefully looking at this and to give you a response, in order for the source object to become chargeable. Stripe could process the payment, the customer has to authorize the transferral of the funds during the redirect to the payment scheme. With this, the funds are deducted from the customer’s bank account. At this point the Source object becomes chargeable and must be used within six hours. If a source is not charged within that time, its status is automatically transitioned to canceled and your integration receives a source.canceled webhook. When a source is canceled, the customer’s authenticated payment is refunded automatically—no money is moved into your account. For this reason, make sure the order is canceled on your end and notify the customer once you receive the source.canceled webhook.
Additionally, since your website and checkout page is handled by WordPress and Woocommerce. I would suggest that you get in touch to them directly and so you will be guided accordingly.
I wish I could be of a bit more help here, but since WordPress and Woocommerce built their integration with Stripe, they’ll be best able to help you with this directly. You can get in touch with WordPress and Woocommerce through their support page.
The payment id of the failed orders are: 14116 & 11841
Thanks already, looking forward to hearing from you!
Steef