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Hi
When a customer places an order and pays using Paypal the payment indicates it hasn’t gone through and the order changes from Pending Payment to Cancelled. This is the message we receive ‘Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.’
The payment did go through to Paypal but the website didn’t indicate that and cancelled the order.
This has only been happening for the last week.
Kerrie