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Hello,
I need help to successfully connect my Woocommerce account to my Facebook page.
I have installed the plugin, run through the set-up wizard, and got the message telling me that my store was connected successfully.
When I go to set up my catalogue through Facebook, however, and when given the option to choose how to import products, I am choosing the pixel method.I get the following error message:
Pixel not ready.
To use this pixel to add or update items in your catalogue, you need to install the required microdata tags on your website.
I really don’t know how to install the microdata tags, and it was my understanding that the set-up wizard should have done this for me.
The strange thing is that if I go to FB business manager, it shows that my catalogue has 24 items in it, approximately 1/3 of my available products, however, when setting up the Facebook shop through the normally Facebook interface as accessed through my page, the Pixel is “not ready.”
For some reason, it shows that I have 2 pixels, both of which are not ready.
I’ve been struggling with this for months, and I just want a solution so I can sell my products on FB and Instagram.
Please can you help?
I can give you admin access to my WordPress and FB account if you are able to deal with this remotely?
Kind Regards,
Chris Tutton