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This plugin is undoubtedly the best way to monitor the users of your site, you can monitor all user roles either together or separately, it has statistics and graphs of more leaked urls, it provides you connection times per user , by url and much more, it is certainly a very good option to monitor membership websites.
In terms of support and technical help, the developers are very open to listening to suggestions and adding new functionalities that help buyers of the plugin to obtain better results.