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I have an order where someone ordered a product on backorder paying via Square credit card. I offered her a replacement that’s more expensive so she didn’t have to wait and she wants that. If I change the order status from processing to on hold so I can change the items on the order will that be a problem since they used a credit card to pay? Will it automatically refund them or something or can I do this and there be no issue at all?
Thank you very much!!