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First off – I love this plugin. I read a ton of reviews from a year or two ago and was convinced that this was the best social sharing plugin available. I immediately purchased the Premium version.
I ran into a couple of issues and emailed support through the official support channel. That was a couple of days ago. No response. I then started seeing a pattern of RECENT reviews/comments from others talking about the lack of support. I don’t know what is going on with the team, but the lack of support is really worrisome. Are they too focused on other projects? What changed to go from virtually no complaints of support to a lot of complaints?
A plugin is only as good as its support. Social Warfare has something really special with this plugin and it’s dangerous to allow support to wane and the star rating to decreased from people not getting assistance.
At the same time I installed this plugin, I installed another one – Ad Inserter. I had a problem with it and put in a support request. 12 minute response time! Not only that, but the plugin was updated to fix my issue within hours. Every time I emailed support, I got a virtual immediate response. And their team seems to be smaller than the Social Warfare team! Needless to say they got a glowing five-star review from me.
My point is that people are praising that plugin because of the support and more people will use it when they read those praises. But when people see reviews about the lack of support they get concerned and keep looking.
When support improves I will update this rating. Like I said, the plugin is great. But a plugin is only as good as support. Thus the two-star rating.
Please, Warfare team, do whatever it takes to improve your support as your plugin rocks and deserves more than this.