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I received an order with a certain number of items in the picking list (the list with images that appears directly under the order details), but in the other list displayed below it, “Order Items Post Meta”, there are a few items that are NOT in the picking list. And also not paid for by the customer.
Since I have been using the latter list to sync my inventory with another webshop, that has resulted in some incorrect inventory substraction.
For example, here are two items in that list from a particular order. The second was actually in the picking list and paid for by the customer, the first is not.
order_item_name: Stickervel Set 8061
order_item_type: line_item
order_item_id: 7895
» BL Lot ID 17206066
» Remarks
» Stock Remaining 2
» _line_subtotal 0.35
» _line_subtotal_tax 0
» _line_tax 0
» _line_tax_data a:2:{s:5:"total";a:0:{}s:8:"subtotal";a:0:{}}
» _line_total 0.35
» _product_id 273209
» _qty 1
» _tax_class
» _variation_id 0
order_item_name: Stickervel Set 8057
order_item_type: line_item
order_item_id: 7896
» BL Lot ID 29053814
» Remarks
» Stock Remaining 1
» _line_subtotal 0.4
» _line_subtotal_tax 0
» _line_tax 0
» _line_tax_data a:2:{s:5:"total";a:0:{}s:8:"subtotal";a:0:{}}
» _line_total 0.4
» _product_id 275667
» _qty 1
» _reduced_stock 1
» _tax_class
» _variation_id 0
While they both have a qty, if you look closely, you can see only the latter one actually has the line:
» _reduced_stock 1
I have adapted my sync software to look for this line instead of the “qty” line, and that solves my issue. However, I still don’t know how many mistakes were made in the past because of this, so I would like to know more about these “ghost items”. What’s the deal with them? Howcome they appear? Are they items that the customer has thrown out of the cart? I tried to reproduce this but it did not lead to these ghost items appearing, so I’m puzzled.