Replies: 0
Creating a new ticket as requested: https://wordpress.org/support/topic/woocommerce-square-disconnects-every-month-now-every-day/#post-13270486
A website that is using Woocommerce Square is frequently disconnecting from Square, getting email notifications that say the following:
“There was a problem with your Square Access Token
Heads up! There may be a problem with your connection to Square. In order to continue accepting payments, please disconnect and re-connect your site.”
Below is my site’s system status report (just pulled today):
### WordPress Environment ###
WordPress address (URL): https://www.pinestatecoffee.com
Site address (URL): https://www.pinestatecoffee.com
WC Version: 4.3.2
REST API Version: ✔ 1.0.10
WC Blocks Version: ✔ 2.7.3
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.3.1
Log Directory Writable: ✔
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 7.3.16
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r
SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 4.3.2
WC Database Prefix: wp_
Total Database Size: 23.88MB
Database Data Size: 20.14MB
Database Index Size: 3.74MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 3.02MB + Index: 0.63MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.44MB + Index: 0.30MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_facetwp_index: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_field_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 3.31MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 1.44MB + Index: 0.31MB + Engine InnoDB
wp_posts: Data: 0.23MB + Index: 0.06MB + Engine InnoDB
wp_redirection_404: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfconfig: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wp_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wflogins: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wfstatus: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.09MB + Index: 0.08MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
### Post Type Counts ###
acf-field: 80
acf-field-group: 11
attachment: 28
locations: 12
nav_menu_item: 5
oembed_cache: 2
page: 11
post: 2
product: 19
product_variation: 12
revision: 85
shop_order: 46
shop_order_refund: 3
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (21) ###
Advanced Custom Fields: Font Awesome: by mattkeys – 3.1.1
Advanced Custom Fields PRO: by Elliot Condon – 5.8.12
Autoptimize: by Frank Goossens (futtta) – 2.7.6
BackWPup: by Inpsyde GmbH – 3.7.1
Classic Editor: by WordPress Contributors – 1.6
Disable Comments: by Samir Shah – 1.10.3
WPZOOM Instagram Widget: by WPZOOM – 1.6.4
Jetpack by WordPress.com: by Automattic – 8.8.1
Qty Increment Buttons for WooCommerce: by taisho – 2.7.3 – Installed version not tested with active version of WooCommerce 4.3.2
Redirection: by John Godley – 4.8
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24
SVG Support: by Benbodhi – 2.3.18
User Role Editor: by Vladimir Garagulya – 4.56
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.5.3
WooCommerce Services: by Automattic – 1.24.0 (update to version 1.24.1 is available) – Installed version not tested with active version of WooCommerce 4.3.2
WooCommerce USPS Shipping: by WooCommerce – 4.4.45 (update to version 4.4.47 is available) – Installed version not tested with active version of WooCommerce 4.3.2
WooCommerce Square: by WooCommerce – 2.1.6
WooCommerce: by Automattic – 4.3.2 (update to version 4.4.1 is available)
Yoast SEO: by Team Yoast – 14.7
Smush: by WPMU DEV – 3.6.3
### Inactive Plugins (7) ###
FacetWP: by FacetWP
LLC – 2.8.7
FacetWP - Map Facet: by FacetWP
LLC – 0.4
Kint Debugger: by Brian Fegter
Chris Dillon – 1.2
Mailgun: by Mailgun – 1.7.1
Product Filters for WooCommerce: by Nexter – 1.1.16 (update to version 1.2.2 is available) – Installed version not tested with active version of WooCommerce 4.3.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.26
Wordfence Security: by Wordfence – 7.4.10
### Must Use Plugins (1) ###
Pantheon: by Pantheon – 0.1
### Settings ###
API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
### WC Pages ###
Shop base: #333 - /shop/
Cart: #334 - /cart/
Checkout: #335 - /checkout/
My account: ❌ Page visibility should be public
Terms and conditions: ❌ Page not set
### Theme ###
Name: Walk West Framework
Version: 2.0
Author URL: https://walkwest.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: wwframework/woocommerce/archive-product.php
wwframework/woocommerce/cart/cart-empty.php
wwframework/woocommerce/cart/cart-item-data.php
wwframework/woocommerce/cart/cart-shipping.php
wwframework/woocommerce/cart/cart-totals.php
wwframework/woocommerce/cart/cart.php
wwframework/woocommerce/cart/cross-sells.php
wwframework/woocommerce/cart/mini-cart.php
wwframework/woocommerce/cart/proceed-to-checkout-button.php
wwframework/woocommerce/cart/shipping-calculator.php
wwframework/woocommerce/checkout/cart-errors.php
wwframework/woocommerce/checkout/form-billing.php
wwframework/woocommerce/checkout/form-checkout.php
wwframework/woocommerce/checkout/form-coupon.php
wwframework/woocommerce/checkout/form-login.php
wwframework/woocommerce/checkout/form-pay.php
wwframework/woocommerce/checkout/form-shipping.php
wwframework/woocommerce/checkout/order-receipt.php
wwframework/woocommerce/checkout/payment-method.php
wwframework/woocommerce/checkout/payment.php
wwframework/woocommerce/checkout/review-order.php
wwframework/woocommerce/checkout/terms.php
wwframework/woocommerce/checkout/thankyou.php
wwframework/woocommerce/content-product.php
wwframework/woocommerce/content-product_cat.php
wwframework/woocommerce/content-single-product.php
wwframework/woocommerce/content-widget-price-filter.php
wwframework/woocommerce/content-widget-product.php
wwframework/woocommerce/content-widget-reviews.php
wwframework/woocommerce/global/breadcrumb.php
wwframework/woocommerce/global/form-login.php
wwframework/woocommerce/global/quantity-input.php
wwframework/woocommerce/global/sidebar.php
wwframework/woocommerce/global/wrapper-end.php
wwframework/woocommerce/global/wrapper-start.php
wwframework/woocommerce/loop/add-to-cart.php
wwframework/woocommerce/loop/loop-end.php
wwframework/woocommerce/loop/loop-start.php
wwframework/woocommerce/loop/no-products-found.php
wwframework/woocommerce/loop/orderby.php
wwframework/woocommerce/loop/pagination.php
wwframework/woocommerce/loop/price.php
wwframework/woocommerce/loop/rating.php
wwframework/woocommerce/loop/result-count.php
wwframework/woocommerce/loop/sale-flash.php
wwframework/woocommerce/notices/error.php
wwframework/woocommerce/notices/notice.php
wwframework/woocommerce/notices/success.php
wwframework/woocommerce/order/form-tracking.php
wwframework/woocommerce/order/order-again.php
wwframework/woocommerce/order/order-details-customer.php
wwframework/woocommerce/order/order-details-item.php
wwframework/woocommerce/order/order-details.php
wwframework/woocommerce/order/order-downloads.php
wwframework/woocommerce/order/tracking.php
wwframework/woocommerce/product-searchform.php
wwframework/woocommerce/single-product/add-to-cart/external.php
wwframework/woocommerce/single-product/add-to-cart/grouped.php
wwframework/woocommerce/single-product/add-to-cart/simple.php
wwframework/woocommerce/single-product/add-to-cart/variable.php
wwframework/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
wwframework/woocommerce/single-product/add-to-cart/variation.php
wwframework/woocommerce/single-product/meta.php
wwframework/woocommerce/single-product/photoswipe.php
wwframework/woocommerce/single-product/price.php
wwframework/woocommerce/single-product/product-attributes.php
wwframework/woocommerce/single-product/product-image.php
wwframework/woocommerce/single-product/product-thumbnails.php
wwframework/woocommerce/single-product/rating.php
wwframework/woocommerce/single-product/related.php
wwframework/woocommerce/single-product/review-meta.php
wwframework/woocommerce/single-product/review-rating.php
wwframework/woocommerce/single-product/review.php
wwframework/woocommerce/single-product/sale-flash.php
wwframework/woocommerce/single-product/share.php
wwframework/woocommerce/single-product/short-description.php
wwframework/woocommerce/single-product/stock.php
wwframework/woocommerce/single-product/tabs/additional-information.php
wwframework/woocommerce/single-product/tabs/description.php
wwframework/woocommerce/single-product/tabs/tabs.php
wwframework/woocommerce/single-product/title.php
wwframework/woocommerce/single-product/up-sells.php
wwframework/woocommerce/single-product-reviews.php
wwframework/woocommerce/single-product.php
wwframework/woocommerce/taxonomy-product_cat.php
wwframework/woocommerce/taxonomy-product_tag.php
### Square ###
Environment: Production
Tokenization Enabled: –
Debug Mode: Save to Log
### Action Scheduler ###
Complete: 2,026
Oldest: 2020-07-27 14:53:55 -0400
Newest: 2020-08-26 11:20:42 -0400
Pending: 1
Oldest: 2020-09-02 11:13:27 -0400
Newest: 2020-09-02 11:13:27 -0400Also! Because this was happening so frequently and I was unable to figure out an obvious culprit, I turned on debugging on the site and it disconnected earlier this morning (I did login to the site and reconnect it myself at 11:13).
The following information is from Woocommerce Logs:
08-26-2020 @ 10:28:47 - No refresh token stored, cannot refresh connection.
08-26-2020 @ 11:13:27 - Access token successfully received.
08-26-2020 @ 11:13:27 - Refresh token successfully received.