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I have a website that shows free delivery based on postcode wildcards. Shipping options will show based on the postcode. This is working for me whenever I test both on desktop and mobile, but I have had a few users who are saying free delivery does not show even when they enter a valid postcode that should qualify them for free delivery, it has happened on several occasions and starting to think I may be losing some custom because of this. Is there anything that might cause the ajax not to fire/update when a user enters there postcode? Or anyway I can debug this?
What are the ajax triggers for this to update? I need to make sure it is forced on postcode field change I guess?