Replies: 1
We bought this plugin and it’s extensions for it to not be limited to a certain file size, plus work on multisite installations, believing the plugin would actually duplicate the original sites over to the new ones. Seemingly, that’s exactly what happened, but after a while, we noticed that all our attachments, which had previously been carefully organized into categories, were no longer categorized at all, leaving our huge media libraries over SIX sites completely unorganized.
We contacted ServMask, the authors of All in One WP Migration, to get assistance, right away. At first, they responded quickly, and gave the impression that they would try to find out what had happened and solve it. However, after 5 days, after not hearing back from them, not only had they not begun troubleshooting the problem, they hadn’t even understood the original problem. After a week, they released a new version of the plugin that would sove the issue for future export/imports, but considering that a week had passed, and that we had put extensive work into the new site already, reimporting was not an option.
With import/export plugins, it’s reasonable to expect that if something goes wrong, the authors will try to fix it for you, but solving the problem for future import/exports is not sufficient, especially not after letting a week pass.
Because of this, we had to manually re-organize every attachment on all five of our installations, causing massive amounts of extra work.
ServMask’s handling of this support case has been so horrendous, it’s difficult to explain – taking many weeks to respond to questions and only answering after repeated requests to do so, and finally, refusing to acknowledge that they are in the wrong here and should refund the plugins bought, as it didn’t deliver what was promised.
The only reason I’m sharing this is that they are no longer responding to our efforts to contact them, so we want others to be aware of their arrogance handling customers and their refusal to take responsibility, and at the very least refund products that have not worked as expected.
I would advice steering clear off this plugin if you want to be taken seriously and receive actual help when you discover that something went wrong importing, which you probably won’t know until after you have done loads of work on the imported site, at which point support will, at best, assure you that they are working on a fix that will prevent the same mistake happening in the future, leaving your site with the same errors.
Finally, not accepting/acknowledging customer feedback, like my request for you to add an import log, so that these kind of errors will be caught right away, is highly arrogant.
This plugin is probably genius when it works, but don’t expect any help when it doesn’t.