Replies: 0
2 customers have recently had orders go to failed status in Woocommerce. One of the customers reported that the site would not accept card detail input on his iPhone, or via his desktop.
The anonymised debug log shows the following:
2020-03-08T17:36:39+00:00 DEBUG
====Stripe Version: 4.3.2====
====Start Log====
customers request: Array
(
[email] => xxxxx@gmail.com
[description] => Name: firstname, lastname, Guest
[metadata] => Array
(
)
)
====End Log====
2020-03-08T17:36:39+00:00 DEBUG
====Stripe Version: 4.3.2====
====Start Log====
Error: stdClass Object
(
[token_id] =>
[customer] => cus_a1b2c3v4
[source] =>
[source_object] =>
)
====End Log====
2020-03-08T17:37:50+00:00 DEBUG
====Stripe Version: 4.3.2====
====Start Log====
customers request: Array
(
[email] => xxxxx@gmail.com
[description] => Name: firstname, lastname, Guest
[metadata] => Array
(
)
)
====End Log====
2020-03-08T17:37:50+00:00 DEBUG
====Stripe Version: 4.3.2====
====Start Log====
Error: stdClass Object
(
[token_id] =>
[customer] => cus_a1b2c3v4
[source] =>
[source_object] =>
)
====End Log====
Stripe logs do not show any errors, but for the customers with issues, only show the POST /v1/customers requests, and do not have tokens, sources, or payment_intents requests
Please can you help identify what issues the customers are facing and why the order has failed? I have tried placing orders myself and have had no issues (desktop, iphone and Android / chrome /safari) and have had other successful orders from other customers