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I have a number of customers complaining they cannot login to their accounts when checking out and instead get greeted by a WordFence page telling them they’ve been locked out.
I currently have them log out after 5 login failures, lock out after five forget password attempts, count failures after four hours, and lock them out for two days.
I also block anyone whose requests equal 240 per minute, if crawlers page views equals 240, if crawlers 404s exceed 60 per minute, if a humans page views equal 240 per minute, and if a human’s 404s exceed 120 per minute.
Not sure if any of that can help, but I need to figure out why customers can’t login.
I did try logging in as one if the problematic customers, but was successful.