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I posted about this quite recently, thought it had been resolved but the issue is still occurring for some users.
On logging in, some users are refused access with the message ‘An error was encountered while trying to authenticate’, here’s a screenshot
Authentication Error screenshot
I discovered another (seeminglly unresolved) Wordfence thread about this exact same issue here:-
Here’s some more info:-
- reCaptcha 3 has secret keys but is turned off
- 2FA is turned on, but only for admins
- I’ve disabled all plugins, problem still occurs
- The specific users can only get logged in if Wordfence is de-activated
- I have uninstalled Wordfence with the option to delete all DB table, no joy there either.