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Hi there,
A while ago I contacted you to help me out with creating the e-mail that is sent to customers. It was working perfectly for a long time, but it is giving me empty places since a few months. I can’t seem to fix it.
I tried to reacreate the whole form in a new form, and did everything step by step to see when it goes wrong.
Back in the day you advise me to use fieldname**_value to only get the value, and not the complete field (i.e. only the part that is selected/entered). To prevent empty spaces when something hasn’t been entered, you advised me to add if_not_empty in the fieldname-shortcode.
It seems that this doesn’t work properly anymore.
If I use _value, it doesn’t show the text available when using checkboxes and radio buttons. Removing _value gives me the total information of the field (including the title of the field). This used to work perfectly in the past.
If I use if_not_empty is totally removes several fields. Most checkboxes and radiobuttons simply don’t show in the email at all anymore.
The form in the website works normally and seems to be fine. The only problem is in the e-mail that CFF sents out to the user. Trying to recreate the form works reasonably until the moment I want to filter out the data that is put into the e-mail. For example i don’t want:
This is a checkbox
First choice
I only want:
First choice
In the e-mail that is sent out, several checkboxes and radiobuttons just return empty information. Just nothing. As if the visitor didn’t click those items at all (which is impossible because several are required).
P.s. the website is in Dutch, but you could use Google Translate to translate the text when you visit it.