Error message: The data could not be converted to UTF-8.

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I am on PHP x64 7.3.11 on IIS, running FEEDZY LITE. I have both plugins mentioned in this error ENABLED.

[04-Nov-2019 20:18:02 UTC] Feedzy RSS Feeds – related feed: https://triblive.com/category/top-stories/feed/ – Error message: The data could not be converted to UTF-8. You MUST have either the iconv or mbstring extension installed. Upgrading to PHP 5.x (which includes iconv) is highly recommended.

here is my shortcode

[feedzy-rss feeds=”https://triblive.com/category/top-stories/feed/” max=”10″ feed_title=”yes” refresh=”12_hours” sort=”date_desc” meta=”yes” summary=”no”]

How to fix?