Duplicated Member

Replies: 0

Hello,

We recently experienced an issue with a member’s account duplicating when joining a group. When the new member was added, the account was duplicated, taking up two of the available seats instead of just one. However, the backend of our site only shows one account for this member. The duplicated account only shows up on the user’s side. How can we fix this or prevent it from happening again?

Thanks in advance for your help.

Andrea