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Hi Supporter,
We have had a query today that has alerted us that sometimes customers are being charged twice for their purchase. We believe this is user error, where the customer hits the ‘purchase’ button twice.
The customer sends us proof that they have been charged twice for the purchase and this double charge matches our NAB transactions.
I would like to clarify what happens with refunds like this on Woo commerce as our WooCommerce total is different to our revenue total. When a customer is overcharged, only one amount appears on WooCommerce and one test is enrolled.
If we process a refund, the total amount on WooCommerce is $0 even though we have actually received funds for 1 test.
For example:
If we run a report from WooCommerce, it will show refunds, but not the amount that has actually been banked, which is incorrect.
Is there any way, we can give a refund but show that the full amount has still been paid for the test that has been purchased?