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So I got a call today from a customer who ordered something a week ago. But we never recieved her order. We checked and her order was in the cancelled order file.
It said: Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.@10:15pm
Then at 10:40pm it said: Order has been exported to Shipstation.
However, the order wasnt on shipstation and she really had paid. She paid through paypal and we had the money.
Any reason why this happened? I can’t afford to have it happen again!