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Have a very serious problem with my Stripe Payment Gateway.
Stripe Payment Gateway was first installed and configure initially with a test dev account, everything tested fine and able to confirm all payment going to Stripe Test Account.
When site went live last month, created a new Stripe Account, input Live API and Secret Key to Woo Stripe Payment Gateway, and just assume everything would be fine working because of the extensive testing we have done during development.
Now, a month later, received complain that the ecommerce website is not receiving payment from Stripe Gateway, after extensive testing and confirmation with Stripe.com support representative, all transactions from this site are being processed but transactions are sent to the old test dev Stripe account, which is not even activated or properly setting on Stripe.com. The Stripe account that was created to be live account that has been activated and with properly setup information and verified does not receive any transaction.
Further finding, Woocommerce report successful transaction with the following message:
Order #xxxxx details
Payment via Credit Card Payment (Stripe) (ch_1EbJCxxufK0000000xxxxxxx). Paid on May 17, 2019 @ 11:27 am. Customer IP: xxx.xxx.xxx.xxx, this link will directly connect to the transaction on Stripe.com
Stripe.com will show No such charge: ch_1EbJCxxufK0000000xxxxxxx
Bank record show Transaction History
Pending Transactions
05/17/19 Check Card Authorization CK CRD SIGNATURE AUTH
WOOCOMMERCE* 100x PA ADMIRALTY XX
Thinking this would be an easy fix, assuming that the Stripe LIVE API and Secret Key might be input incorrectly, re-enter all Keys and Save Setting, after multiple tries and test, all transaction still going to wrong account.
Search internet for resolution, found one suggestion is to deactivate and reinstall Stripe Gateway, with the following edit to wp-config.php – define( WC_REMOVE_ALL_DATA, true ); before deactivate and uninstall Stripe Gateway Plugin.
Now notice, Stripe gateway can’t even be deactivated, so uninstalling the plugin now is not even possible.
When click on Stripe Gateway deactivate, uncheck enable, then save setting… it will just revert back to the original ENABLE or ACTIVE status… Tried clearing cookies, cache, open new session… nothing helps.
Any help is greatly appreciated.