Replies: 0
Hello Nate,
This is my first time using the plugin and I am having a few issues. I tried a test payment in production mode and everything seemed to go through fine but then I received the following message:
“Unfortunately your order cannot be processed as the originating bank/merchant has declined your transaction. Please attempt your purchase again.”
It also shows the order as “failed” on the Woocommerce orders page.
I am not sure why I am getting this because I checked my merchant account dashboard and it shows the order was completed successfully, my bank account was charged for the item and the email I used during checkout received a “completed order” email.
Also how is the AVS being checked when the plugin is a 3 step redirect with only the following input options; CC#, Exp. Date and CVV? Is it pulling the information from the previous checkout page?
I also sent you a private email which contains more details. Please let me know if you need any additional info.