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I took over the EDD HelpScout plugin from Danny after he stopped needing it for his own projects. I added a couple of fixes on top of his rewrite that ended up being version 2.0.
Since it is a major rewrite I would kindly ask you to test it carefully and report any possible issues here in the forum by opening a new thread.
As of version 2.0, the Callback URL in HelpScout should be https://your-site.com/edd-helpscout-api/customer_info.
You can adjust it in your HelpScout custom app interface: https://secure.helpscout.net/apps/custom/.
The original URL should keep working for now, so the update to 2.0 itself should not break anything.
Thomas