Replies: 0
Hi,
I am unable to add any product gallery images and tags on the product edit pages. When I try to add a tag, nothing happens. When I click to Add any gallery images, the page jumps straight back to the top.
Any ideas what could be causing this?
My site is not live yet and has a “Coming Soon” page. I am happy to give credentials for you to login if you send me an email where I can send them to.
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System Status:
### WordPress Environment ###
Home URL: https://houseofcalligraphy.co.uk
Site URL: https://houseofcalligraphy.co.uk
WC Version: 3.5.1
Log Directory Writable: ✔
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: LiteSpeed
PHP Version: 5.6.38 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 8000
cURL Version: 7.60.0
OpenSSL/1.0.2k
SUHOSIN Installed: –
MySQL Version: 10.1.36-MariaDB-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 3.5.1
WC Database Prefix: wpm1_
MaxMind GeoIP Database: ✔
Total Database Size: 4.94MB
Database Data Size: 4.34MB
Database Index Size: 0.60MB
wpm1_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
wpm1_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wpm1_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wpm1_commentmeta: Data: 0.01MB + Index: 0.01MB
wpm1_comments: Data: 0.00MB + Index: 0.01MB
wpm1_links: Data: 0.00MB + Index: 0.00MB
wpm1_options: Data: 1.25MB + Index: 0.06MB
wpm1_postmeta: Data: 1.44MB + Index: 0.30MB
wpm1_posts: Data: 1.11MB + Index: 0.12MB
wpm1_revslider_css: Data: 0.09MB + Index: 0.00MB
wpm1_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
wpm1_revslider_navigations: Data: 0.00MB + Index: 0.00MB
wpm1_revslider_sliders: Data: 0.01MB + Index: 0.00MB
wpm1_revslider_slides: Data: 0.09MB + Index: 0.00MB
wpm1_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
wpm1_termmeta: Data: 0.01MB + Index: 0.01MB
wpm1_terms: Data: 0.01MB + Index: 0.01MB
wpm1_term_relationships: Data: 0.01MB + Index: 0.03MB
wpm1_term_taxonomy: Data: 0.01MB + Index: 0.01MB
wpm1_ulp_campaigns: Data: 0.00MB + Index: 0.00MB
wpm1_ulp_campaign_items: Data: 0.00MB + Index: 0.00MB
wpm1_ulp_layers: Data: 0.17MB + Index: 0.00MB
wpm1_ulp_popups: Data: 0.05MB + Index: 0.00MB
wpm1_ulp_subscribers: Data: 0.00MB + Index: 0.00MB
wpm1_ulp_targets: Data: 0.00MB + Index: 0.00MB
wpm1_ulp_webfonts: Data: 0.05MB + Index: 0.01MB
wpm1_usermeta: Data: 0.01MB + Index: 0.01MB
wpm1_users: Data: 0.00MB + Index: 0.01MB
wpm1_wc_download_log: Data: 0.00MB + Index: 0.00MB
wpm1_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wpm1_wfblockediplog: Data: 0.00MB + Index: 0.00MB
wpm1_wfblocks7: Data: 0.00MB + Index: 0.00MB
wpm1_wfconfig: Data: 0.01MB + Index: 0.01MB
wpm1_wfcrawlers: Data: 0.00MB + Index: 0.00MB
wpm1_wffilechanges: Data: 0.00MB + Index: 0.00MB
wpm1_wffilemods: Data: 0.00MB + Index: 0.00MB
wpm1_wfhits: Data: 0.00MB + Index: 0.00MB
wpm1_wfhoover: Data: 0.00MB + Index: 0.00MB
wpm1_wfissues: Data: 0.00MB + Index: 0.00MB
wpm1_wfknownfilelist: Data: 0.00MB + Index: 0.00MB
wpm1_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB
wpm1_wflocs: Data: 0.00MB + Index: 0.00MB
wpm1_wflogins: Data: 0.00MB + Index: 0.00MB
wpm1_wfnotifications: Data: 0.00MB + Index: 0.00MB
wpm1_wfpendingissues: Data: 0.00MB + Index: 0.00MB
wpm1_wfreversecache: Data: 0.00MB + Index: 0.00MB
wpm1_wfsnipcache: Data: 0.00MB + Index: 0.00MB
wpm1_wfstatus: Data: 0.00MB + Index: 0.00MB
wpm1_wftrafficrates: Data: 0.00MB + Index: 0.00MB
### Post Type Counts ###
acf-field: 2
acf-field-group: 2
attachment: 420
customize_changeset: 2
custom_css: 2
nav_menu_item: 103
page: 20
portfolio: 1
post: 4
product: 44
product_variation: 39
revision: 245
shop_order: 1
wpcf7_contact_form: 8
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (14) ###
Redux Framework: by Team Redux – 3.6.15
Advanced Custom Fields: by Elliot Condon – 5.7.7
CMB2: by CMB2 team – 2.4.2
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.23
Contact Form 7: by Takayuki Miyoshi – 5.0.5
Cookie Notice: by dFactory – 1.2.44
WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5
Layered Popups: by Halfdata
Inc. – 6.28
Slider Revolution: by ThemePunch – 5.4.8
Themify Portfolio Post: by Themify – 1.0.8
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.15.5
User Feedback: by required – 2.0.0-beta.4
WooCommerce: by Automattic – 3.5.1
Artday Shortcodes: by WossThemes – 1.2.3
### Settings ###
API Enabled: ✔
Force SSL: ✔
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
### WC Pages ###
Shop base: #46 - /shop/
Cart: #47 - /cart/
Checkout: #48 - /checkout/
My account: #554 - /my-account/
Terms and conditions: ❌ Page not set
### Theme ###
Name: Artday Child Theme
Version: 1.1.1
Author URL: http://themeforest.net/user/wossthemes
Child Theme: ✔
Parent Theme Name: Artday
Parent Theme Version: 1.6
Parent Theme Author URL: http://themeforest.net/user/wossthemes
WooCommerce Support: ✔
### Templates ###
Overrides: artday-child/woocommerce/archive-product.php
artday/woocommerce/cart/cart-totals.php
artday/woocommerce/cart/cart.php
artday/woocommerce/cart/proceed-to-checkout-button.php
artday/woocommerce/cart/shipping-calculator.php
artday/woocommerce/checkout/form-billing.php
artday/woocommerce/checkout/form-checkout.php
artday/woocommerce/checkout/form-coupon.php
artday/woocommerce/checkout/form-shipping.php
artday/woocommerce/content-product.php
artday/woocommerce/content-product_cat.php
artday/woocommerce/global/form-login.php
artday/woocommerce/global/wrapper-end.php
artday/woocommerce/global/wrapper-start.php
artday/woocommerce/loop/loop-end.php
artday/woocommerce/loop/loop-start.php
artday/woocommerce/myaccount/dashboard.php
artday/woocommerce/myaccount/form-login.php
artday/woocommerce/myaccount/form-lost-password.php
artday/woocommerce/myaccount/my-address.php
artday/woocommerce/myaccount/view-order.php
artday/woocommerce/notices/error.php
artday/woocommerce/notices/notice.php
artday/woocommerce/notices/success.php
artday/woocommerce/order/order-details-customer.php
artday/woocommerce/order/order-details.php
artday/woocommerce/single-product/add-to-cart/simple.php
artday/woocommerce/single-product/product-image.php
artday/woocommerce/single-product/related.php
artday/woocommerce/single-product/tabs/additional-information.php
artday/woocommerce/single-product/tabs/description.php
artday/woocommerce/single-product/tabs/tabs.php
artday/woocommerce/single-product-reviews.php
artday/woocommerce/single-product.php
Thanks for your help in advance