Replies: 2
I paid $200 dollars for the plugin setup fee to have one of the plugin members configure the plugin. I paid on the 10/21, set up the credentials on 10/22 for you guys then heard nothing. I’ve sent 3 emails asking for an update and ETA for when you’ll configure my site. No response at all. I haven’t heard from you guys in 10 days, and this is After I paid. The only reason I’m coming to the WordPress support forums is because over the past 10 days I’ve responded to your email (twice!) – no reply, and went onto your website and submitted a form fill (there’s no actual phone number or contact information) – No reply either.
Can I please receive a Refund for my order or some sort of communication/confirmation that you will actually be doing the service that I paid for? 10 days is understandable from a delivery standpoint, but the fact that I have had 0 communication about and eta, or that you’ll even do the service is unacceptable.
- This topic was modified 25 minutes ago by kscott29.