payments are not being logged

Replies: 0

Hi Roland,

Thank you for your continued support.

1. I have several users who recently made their payments, successfully via Paypal, but they were not logged on their profile.

I’ve had reports sent to me like these :
“I noticed that my membership expiration date is still showing as August 7, 2018. But I renewed on August 9th (see PayPal receipt below), so it should be August 8, 2019.”

2. I’ve also had users who paid but were not marked as approved.

Please advise.

Thanks,

Ken