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I’m having a similar issue that was highlighted in a post about 11 months ago; however, the solution listed is not working to resolve the issue for me.
I am using the scribbles child theme of primer by godaddy. The header media (both image and video) is only shown half and is cut on the top and bottom. I’ve adjusted the size to the exact recommended pixels, and it looks nothing like the theme that I previewed prior to selecting it.
The solution that was posted was to add a minor CSS tweak to the iframe playing in the header. I tried adding the following to my themes ‘Additional CSS’ section inside of the customizer:
.has-header-video .custom-header-media iframe {
top: -5%;
}
which apparently should shift the video up a few pixels so it falls properly in the header; however, it did not work at all.
Any other suggestions to fix this issue?